Capitec Refund debacle

On Friday the 26th I made a purchase of R346.90 at Roots Butchery, the transaction declined from the merchant but went off my bank account. I contacted Capitec for them to reverse it. A lady by the name of Lerato Mathosa assisted me, she requested I send her a copy of the slip from the merchant, I emailed it to her. She assured me the funds will be reversed immediately. I then paid cash at the butchery.

An hour later Lerato calls me to say that she made a mistake and canceled my card, she instructed me to go to the nearest branch to collect the new one and I WILL NOT be charged for it. she assured me that my R346.90 will be refunded. On the 27th I went to the branch they issued a new card but I was charged R70 for the card fee. I told the agent that I was told there will be no charge. She said this was indicated . The agent called card division,i assured my funds will be refunded,

I have since returned to the brach in Randridge Mall 2 more time on the 31st March and 6th April, still, no one can tell me why I have not received my refund. Instead Tumisho the manager showed appalling customer service, I ended up leaving without being helped.

Today I called the card division myself an agent by the name of Thato was most helpful, assisted me, and sorted my issue within 20 min he explained to me that the reason why my money was not refunded is that. Faheem his supervisor called me back and I told him about the R70 and he is assisting me with that, I am currently awaiting feedback regarding the charge that was taken *******ly. Thank you Thato And Faheem for everything.