Capitec Reduced My Credit Limit Due to Incorrect Debt Restructuring Claim

I received a letter from Capitec Bank advising that my credit limit on my access facility had been reduced. The reason stated in the letter was that I had app**** for debt restructuring.

This information is completely false — I have never app**** for debt restructuring or debt review. Capitec made this decision without verifying the facts with me, and based it on inaccurate third-party data. This has negatively impacted my financial planning and access to funds during a time when consistency is crucial.

It is extremely concerning that a bank would take such a serious decision without: 1. Confirming the accuracy of the information. 2. Giving me prior notice or an opportunity to respond.

I expect Capitec to: • Correct this misinformation and update their records. • Restore my credit limit to the original amount. • Provide a formal explanation and apology for the distress caused by this careless action.

I am lodging this complaint in the hopes that Capitec will act swiftly to fix the issue and improve their communication processes