MV
Marthinus V

1 reviews | Active since May 2017

01 Jun 2018, 16:40

Capitec Red Flag

Long story short; I have been a fan of Capitec for years and even converted family members to them. Now I'm changing banks !!! I came across a reliable online trading platform (best ratings worldwide) and deposited money in there several times in past months and making good money in return. Upon trying it recently, it kept coming up with 'rejected by issuing bank', which is upsetting and putting a large dent in my income. So, I called customer care and they told me something VERY ALARMING ...Capitec does not allow clients to deposit THEIR OWN MONEY into gambling or online trading...***...I told them (Capitec customer care) that it worked for over 10 deposits in recent months and then the exact response was: "Sometimes they don't pick it up immediately, but EVENTUALLY when they do pick it up, they block it." RED FLAG !!!!!!!!! Change banks !!!!! Their safety standard must thus be up to s#!t and my (sometimes very chunky) deposits are at risk...I've already app**** to change banks...Sies vir julle !!!

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Jun 2018, 10:40
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply08 Jun 2018, 14:31
Official

Good day Mr Vilonel

As discussed via telephone, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

Best regards,