Capitec Recall

Capitec is the pits!!! I made a payment and immediately realised that I got the account details wrong. I called Capitec to ask them to reverse the payment and they told me it would take 7 - 14 days and that I would have to pay a recall fee (regardless of whether the recall was successful). They then charged me for the recall and still haven't given me feedback even though the 14 days has lapsed. when I called to enquire they told me that I should be patient because it can take longer then 14 days. I'm really disappointed in this bank!!