Capitec really is the worst when they hold your money.

Good Morning, I decided to register with Capitec bank a few months ago and was a happy client until two weeks ago I had sent my banking details; Account Number:***) to an old client who I have done business with previously on my other account, The Funds after cleanly were placed on hold. After contacting Capitec regarding the matter they requested a police affidavit and copy of ID from the client which he willingly provided and we sent Capitec the requirements, thereafter the account was still being held by Capitec which they then contacted the client regarding the shipment and waybill for the order which he did provide via mail and the phone line given to him by the person working on this case doesn't even work. up to this date my account is still on hold and my other client recently made payment into the account and I asked Capitec for a reversal but they refused to assist. I can't even book the courier for my other client because all of the money is stuck in the account and am afraid at this moment that he might open a ***** case against us at this point. They even refused to give me the Number of the investigation officer so I can forward it to my client and he can ask which missing information is needed.

Capitec really has bad services after they hold your money.