Capitec really a Bank for business

We have been banking with Capitec Business for a little over a year and have experienced nothing but incompetence. We tried to add an extra user to our banking profile, but we were unsuccessful. Recently, we gave up and decided to open a new account. They contacted us once but have not reached out since. Changing banks is a major challenge for our business. We are located on the South Coast of KZN, and no branch has a consultant trained to assist us. We are desperately in need of help.