CAPITEC ****PY SERVICE

The service is pathetic.... I called them on the 5th of June 2020 to close my credit card account, consultant told me I had an outstanding amount of +-R250 to pay as settlement amount in order for her to start processing the closure. Amount was tfrd immediately then she said I should wait 45 working days for account to be closed. Then on Monday morning I saw that the bank sent me a message stating that I owe another R41 and they will deduct the installment at the end of this month which I don't understand if I closed the account last month. I tried speaking to someone from the bank on Monday but was put through to a couple of consultants and eventually I dropped the call. I then sent a mail and then yesterday I sent another mail also to client care department but nobody getting back to me with feedback....