RS
Ross S

1 reviews | Active since Jul 2011

14 Aug 2020, 01:01

CAPITEC PUTS LIKE AT RISK - HOLDING ON TO MY FUNDS!!!!!!

I see CAPITEC BANK managed to get my last review entitled "********** SERVICE" to get removed form here somehow......pity as the pitiful saga continuous UNABATED despite a further 7 calls to the customer CARE(not) center costing me another 1.47 hours of my OWN damn airtime again.

No CAPITEC you still have not resolved the issue that has been keeping MY 10k on hold in your account for over a week!?? I see I am NOT the only one as there are at least 3 other related complaints on the site alone.......

As a DIRECT result of this money not being available to me during a PANDEMIC, I have run out of fuel near Butterworth (7:15pm, placing my life at RISK), lost clients as had no airtime to confirm our appointments (R 21k), spent an extra R 1475.00 on airtime phoning your DAMN call center and being put on HOLD listening to yours bosses 2.5yr old's piano recital.....etc etc

Now ALL I want to do is CLOSE my damn account and have nothing to do with this god forsaken institution and GUESS WHAT......i cant friggin do that either as my OWN friggin 10k is still on HOLD. I kid you not, so if you have a CAPITEC account please RUN as I am about to affect their share price DIRECTLY with properly constituted legal action for this BULL****!!!!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Aug 2020, 08:53
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank