EK
Edwina K

1 reviews | Active since Dec 2019

26 Oct 2021, 17:53

Capitec putrid service

To whom it may concern I have been a Capitec client for years. I have been calling your customer service number 7 times today for the same thing every time I had to load airtime because they didn't do what I required your company did not only embarrassed me you ****ed me off and I am going to close my account with you. If I find that you have charged me for anything today. I am laying a ********** charge against your Company and every consultant I spoke with today. I am sending this exact email to Hello Peter and the top manager of Capitec. With just a simple request to increase my limit I was unable to do any transaction because it says I have exceeded my limit I literally didn't withdraw any money from my account today. I demand your superior to contact me ASAP. I might just come across and I simple client to you but I am a big influencer and will have alot of people stop using your bank.

0
Replies (1)
Capitec Bank
Capitec Bank's reply26 Oct 2021, 17:59
Official
Good day Edwina 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank