Capitec put my account on hold

I’m in soo much stress as I woke up on Thursday and found out that Capitec bank has put my account on hold, I did not get any message alerting me of them putting my account on hold, I went to the branch and I was told it’s a legal issue, but they didn’t tell me what legal issue was and what I should do to resolve it, all I’m being told is to wait. All my money is in that account, I am an unemployed single mother. I have a 1 year old who currently doesn’t have nappies because I can’t access money, my other kids have no food as I had planned to do groceries today. Can someone please help me to get Capitec to open my account please I am asking for help from anyone who has knowledge of what can be done to get Capitec to open my accounts please. Please I’m begging for help .