VM
Vhulenda M
1 reviews | Active since Jun 2023
21 Feb 2024, 16:41
Capitec Put Account on Hold
In 2023, Capitec put my account on hold, asked me to provide ID and Affidavit confirming source of funds, which i did. I also supp**** proof of payment and services rendered or assets exchanged.
I followed up going to the branch, but that did not help. Also, i have not received my balance funds.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
21 Feb 2024, 16:44Good day Vhulenda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2024, 16:44
Official
Good day Vhulenda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
VM
Vhulenda M's updateReviewer Update
23 Feb 2024, 11:08Update: No one contacted me from Capitec. Automated responses on this platform from Capitec are not helping.
VM
Vhulenda M's update23 Feb 2024, 11:08
Reviewer Update
Update: No one contacted me from Capitec. Automated responses on this platform from Capitec are not helping.
VM
Vhulenda M's updateReviewer Update
28 Feb 2024, 09:13I got a call from Capitec, they promised to get back to me...
VM
Vhulenda M's update28 Feb 2024, 09:13
Reviewer Update
I got a call from Capitec, they promised to get back to me...
VM
Vhulenda M's updateReviewer Update
01 Mar 2024, 15:48My account is not active again, thanks Capitec!!!
VM
Vhulenda M's update01 Mar 2024, 15:48
Reviewer Update
My account is not active again, thanks Capitec!!!
VM
Vhulenda M's updateReviewer Update
06 Mar 2024, 16:01Update: Complaints team asked their colleague to release funds placed on hold. When i followed up, i was asked to submit same docs i submitted in 2023H1, after submission when i call they told me about getting an option from their ***** department. I can still use my account though.
VM
Vhulenda M's update06 Mar 2024, 16:01
Reviewer Update
Update: Complaints team asked their colleague to release funds placed on hold. When i followed up, i was asked to submit same docs i submitted in 2023H1, after submission when i call they told me about getting an option from their ***** department. I can still use my account though.