CAPITEC PUT A HOLD STATUS ON MY ACCOUNT !!!

Afternoon, I'm writing this full of disappointment, hurt and disbelief. My bank account was put on hold by Capitec last month on the 19th of November during the day while I was out doing my grocery shopping for my family, I called their customer care only to be told by their very rude consultant that my account was put on hold due to suspicious ********** activity, When I told them to be specific about exactly which payments were suspicious that's where they started to give me the run around, stories, excuses and basically different reasons as to which transaction lead to my account being on hold which was so unfair as this made it very difficult on my end to get to the bottom of this issue. I have called their customer care several times staying on the lines for hours and hours on end whilst their clueless consultants transfer me from department to another trying my ultimate best to be calm and resolving this as fast as possible, and finally I was able to get a consultant that could assist me with finding exactly which payments were causing this, then I was advised to do affidavits and hand in my certified copy of ID, I then decided to get affidavits from 2 of my clients that they were highlighting so that this could possibly speed up the process, I then went to the Capitec branch at Westville Mall in Durban to hand in all necessary documents to help rectify this matter, then I was advised to wait for about 5 days or so, 5 days went by and I was told that documents weren't uploaded properly by the consultant and apparently the other consultant that was assisting me gave me the wrong information so they weren't able to assist me, They said I should rewrite statements and also resubmit and wait for another week for feedback, I felt like crying, I was hungry , depressed couldn't put petrol in my car to go and work, couldn't do anything to a point where I was forced to pawn my iPhone in order to cover some expenses.

I am very angry at the responses I have received so far because they don't make sense and they don't help me in resolving this matter with urgence, I mean If there was an issue with the funds that were transferred into my account, why was the source of the funds not investigated prior to clearing the funds ? Why PUNISH ME ? What did I do ? How am I supposed to control or know where a client that I rendered a service for got his/her funds ? What nonsense is that ? It makes NO sense to clear the funds and then put a hold to the bank account. This is stupidity and incompetence at its worst! Why was the source of the funds not investigated upfront? Why was I not contacted to be told of suspicions and allowed options or a text message at least. NO FORM OF COMMUNICATION WHATSOEVER ALL THEY DO IS PUT A HOLD , You have to figure it out after that, As we speak I have over 6 or 7 reference numbers that they keep giving me each week !!

Instead of the Capitec team investigating first, I was treated like a ******** and my account was frozen without the courtesy of prior communication. I was totally embarrassed in front of several people when my card declined. I spent hours shopping for groceries and I had to walk out of the shop empty-handed and embarrassed.

The way I have been treated by Capitec is just outrageous to say the least, Its December I have unpaid debit orders, I have no money, No food, My family is suffering as I am the sole breadwinner and everyone relies on me. I feel so stupid for using Capitec as my main bank and leave all of my funds in it, People warned me and I didn't listen. People need to know that CAPITEC is a useless *********** bank and I want nothing to do with it! I'm tired, embarrassed and disappointed they can continue to with their nonsense I JUST WANT MY MONEY! I'm moving my businesses elsewhere, if this continues I'm forced to escalate this matter !!! I need my money, I Need to work, I need to provide for my family STOP DOING THIS TO PEOPLE CAPITEC !!!