Capitec provides incredibly poor service

I was having difficulty loading a beneficiary on my banking app so that I could make a payment - because I could not load the beneficiary, I could not make payment. I have called Capitec since Monday regarding this and each time I'm met with an insincere apology for the inconvenience and that it's been 'escalated' . Since Monday, each day they confirm an additional 48 hours TAT. Furthermore, what is incredibly infuriating regarding this is that I have to contact them daily for a follow up and they do not actively try and find a solution or keep me in the loop in regards to the escalation. Today I contacted the complaints department and Ryan said he would provide me with feedback and I have still not received any feedback by COB. Their service is incredibly poor and the consultants are not helpful in the slightest. If it weren't a mission, I'd move to a different bank.