MS
Mike S
1 reviews | Active since Feb 2022
02 Feb 2022, 09:45
Capitec protects **********
I reported ***** on a capitek account on the 12 january. now the 2nd february i have tried contacting their forensics department for feedback. Their call centre refuses to put my call through. If capitec is not going to help me recover my lost funds then i feel they are complicit in this *****. Clients should ask themselves if they want to be a client with such a bank?
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Replies (4)0
Replies (4)MS
Mike S's updateReviewer Update
02 Feb 2022, 10:12I have provided capitec with proof that my sars refund was diverted *******ly and **********ly to one of their clients. they have been presented with all the relevant SARS documents and proof of payments. I went to the ssw mall branch with all the proofs.
i would like to know the identity of the person who is *****ing my money (with capitecs help)
Capitec seems to think that ignoring me will be a good solution.
What sort of business lets a matter like this remain unaddressed for three weeks?
Their most meaningful reply to date is that it can be escalated and i might get a reply in another 14 days.
It wont escalated because they dropped the call.
they dont even have the manners to call back.
Disgusted with their disgusting attitude.
i would like to know the identity of the person who is *****ing my money (with capitecs help)
Capitec seems to think that ignoring me will be a good solution.
What sort of business lets a matter like this remain unaddressed for three weeks?
Their most meaningful reply to date is that it can be escalated and i might get a reply in another 14 days.
It wont escalated because they dropped the call.
they dont even have the manners to call back.
Disgusted with their disgusting attitude.
MS
Mike S's update02 Feb 2022, 10:12
Reviewer Update
I have provided capitec with proof that my sars refund was diverted *******ly and **********ly to one of their clients. they have been presented with all the relevant SARS documents and proof of payments. I went to the ssw mall branch with all the proofs.
i would like to know the identity of the person who is *****ing my money (with capitecs help)
Capitec seems to think that ignoring me will be a good solution.
What sort of business lets a matter like this remain unaddressed for three weeks?
Their most meaningful reply to date is that it can be escalated and i might get a reply in another 14 days.
It wont escalated because they dropped the call.
they dont even have the manners to call back.
Disgusted with their disgusting attitude.
i would like to know the identity of the person who is *****ing my money (with capitecs help)
Capitec seems to think that ignoring me will be a good solution.
What sort of business lets a matter like this remain unaddressed for three weeks?
Their most meaningful reply to date is that it can be escalated and i might get a reply in another 14 days.
It wont escalated because they dropped the call.
they dont even have the manners to call back.
Disgusted with their disgusting attitude.
Capitec Bank's replyOfficial
02 Feb 2022, 11:38Good day Mike
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Feb 2022, 11:38
Official
Good day Mike
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MS
Mike S's updateReviewer Update
02 Feb 2022, 12:03This Reply from Capitec is standard.
Its meaningless and offers no help or further information whatsoever.
Im embarrassed on their behalf.
I wish protests extended to banking services.
Its meaningless and offers no help or further information whatsoever.
Im embarrassed on their behalf.
I wish protests extended to banking services.
MS
Mike S's update02 Feb 2022, 12:03
Reviewer Update
This Reply from Capitec is standard.
Its meaningless and offers no help or further information whatsoever.
Im embarrassed on their behalf.
I wish protests extended to banking services.
Its meaningless and offers no help or further information whatsoever.
Im embarrassed on their behalf.
I wish protests extended to banking services.
Capitec Bank's replyOfficial
03 Mar 2022, 10:00Hi Mike
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 10:00
Official
Hi Mike
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank