Capitec Proof of Payments

We received a proof of payment from Capitec and unfortunately the payer used our own company as a reference number so we couldn't find out who actually paid us. I phoned the customer care dept of Capitec to see if they could find out who the Transaction ID belongs to so I can allocate the payment correctly. They couldn't pick up who made that payment at all. Why do you even use a transaction ID if you cannot identify who it belongs too???? Please make the name of the payer mandatory on your proof of payments. They are a complete waste of time and energy if not traceable. Your clients deserve better!!!!!