Capitec problems
Hi there. Can anyone from Capitec please explain to me why the app is constantly experiencing connection errors? If it's not that, then sometimes you are completely offline - only for me to look like a total idiot by the cashiers. I DO NOT HAVE THE TIME to go to the bank to do my transfers and other transactions! Please rectify OR I WILL TAKE MY BUSINESS ELSEWHERE!
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
06 Nov 2019, 11:52I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply06 Nov 2019, 11:52
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
13 Nov 2019, 13:56Hi Marius K
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply13 Nov 2019, 13:56
Official
Hi Marius K
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
18 Dec 2019, 08:42We attempted to make contact with you several times regarding your matter. Our IT department has confirmed that all errors had been fixed and that the system is up and running . We do understand your frustration you may have experienced during this time and would like to apologise for the inconvenience the system issue has caused.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply18 Dec 2019, 08:42
Official
We attempted to make contact with you several times regarding your matter. Our IT department has confirmed that all errors had been fixed and that the system is up and running . We do understand your frustration you may have experienced during this time and would like to apologise for the inconvenience the system issue has caused.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,