SG
Stephen G

1 reviews | Active since Mar 2024

18 Mar 2024, 21:26

Capitec - POOREST SERVICE EVER!!!!!

I did an international transfer on 29 February. Capitec said I must wait 7 days for my money to clear. Today is 18 March and Capitec still don’t know where my money is. They assigned someone to my case but this person has no idea where my money is or what to do to trace it. Is this even legal? She just call to say we are still following up. Is this a bank? REALLY?

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Mar 2024, 22:03
Official
Good day Stephen 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank