Capitec poor transaction processes.

I have been banking with the bank for years but the treatment I’m receiving is very disappointing.I bought groceries online and the transaction was unprocessed,I have been waiting for 3week for the money to be returned to my account.

They referred me to pick n pay and they explained that if the mistake was on their side it could’ve reversed automatically.

I have been going to the branch,contacting customer care even went on they social media account but still no one is taking responsibility.It’s been 3weeks now.

I’m honestly tired.I don’t have a job or even money.