PH
Philani H

1 reviews | Active since Feb 2021

28 Feb 2021, 13:34

Capitec- poor services

From now onwards, I don't trust anything that comes from Capitec and I'm now changing to African Bank. in june 2019 I took a loan from Capitec Bank and I was paying on time until Capitec stopped debiting my Account and i thought that my loan account was settled. in 2020, i app**** for a clothing account and i was informed that i'm blacklisted by capitec. i thereafter went to Capitec for the clarification and settlement letter and when i get there i was told that there was an amount of R100 which wasn't debited my loan account. I thereafter asked them why that R100 was not debited, the consultant said that she has no idea and Capitec referred that matter of R100 to the Attorneys.

I contacted the Capitec Attorneys and pay the settlement amount of R200 in October 2020 and up until now I'm still blacklisted and when I phoned the Attorneys, they always said that they are still waiting for the settlement letter from Capitec.

I can say without a fear of contradictions that doing business with Capitec was the dumbest thing that i ever done, i will regret my whole life and i never recommend anyone to do business with capitec.

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Feb 2021, 13:40
Official
Good day Philani

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply10 Mar 2021, 13:55
Official
Good day Mr Hlongwa As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
PH
Philani H's update21 Apr 2021, 08:18
Reviewer Update
Dear Capitec Complaint Manager

I confirm that this matter has not been dealt with accordingly, stop lying in public and say that the matter has been dealt with. 21 days has lapsed but there are no changes, even if I tried to apply for a loan in your bank (Capitec), the system still say that my account was handed over to the Attorneys. one thing that I hate is lies and you should always keep in mind that honesty and truth are the vital element in Professional-Client relationship.

warm regards
PC Hlongwa