Capitec poor services

I've been escalating one issue several times and Capitec doesn't want to resolve my issue I have 3 reference numbers but they unable to help me. I've been retrench 2015 even now my status not update sending email what's up still not being assisted. From 2016 I'm working and documents send it to them but my status still does want to change it. Poor customer service Capitec it's hell when you call unable to help Im so frustrated with Capitec and it's affecting my credit score