MS
Matau S
1 reviews | Active since May 2020
11 May 2020, 10:34
Capitec poor services
Capitec refuse to reverse my money sent in wrong account instead of sending it back to the depositor they told me that account is not active. Absa did call request on my behalf after 3 weeks I was told it was not successful without giving reasons. I've sent an email to Capitec requesting help for 2 weeks & I'm still waiting
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Replies (4)
Capitec Bank's replyOfficial
11 May 2020, 12:11I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply11 May 2020, 12:11
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
11 May 2020, 15:00Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply11 May 2020, 15:00
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Best regards,
MS
Matau S's updateReviewer Update
11 May 2020, 17:34Capitec cannot say they can't reverse money if the receiver doesn't agree or they can't get hold of the reciever. Y can't the money be sent back to the senders account. I was told Absa should provide reasons why the reversal was not successful that's what Im expecting the money is in Capitec account & I was told that account is not active even when I asked for the money to be freezed i was told about a process of 3 weeks. All I need is Capitec to trace both accounts since I have proof of the transaction.
MS
Matau S's update11 May 2020, 17:34
Reviewer Update
Capitec cannot say they can't reverse money if the receiver doesn't agree or they can't get hold of the reciever. Y can't the money be sent back to the senders account. I was told Absa should provide reasons why the reversal was not successful that's what Im expecting the money is in Capitec account & I was told that account is not active even when I asked for the money to be freezed i was told about a process of 3 weeks. All I need is Capitec to trace both accounts since I have proof of the transaction.
MS
Matau S's updateReviewer Update
12 May 2020, 05:23It is a lie that I was advised accordingly I need to know the reasons why my R8000 can't be reversed all I'm told is that Absa should tell me but my money is with Capitec. If the account is not active how come you don't pay back that money to the person who made a deposit I have a proof of that transaction
MS
Matau S's update12 May 2020, 05:23
Reviewer Update
It is a lie that I was advised accordingly I need to know the reasons why my R8000 can't be reversed all I'm told is that Absa should tell me but my money is with Capitec. If the account is not active how come you don't pay back that money to the person who made a deposit I have a proof of that transaction