Capitec - Poor services

There was people transferring money yesterday out of my Capitec account without given permission, I phone around 3 o clock the morning to report it. I went to the branch and ask what can they do for me they said that I have to wait 14 days to see will I received my money. They could not even give me more details even if it was under my name. I phone this morning the customer care people to ask if they have found the paper work that was send to them yesterday, I phone 3 times the 1st time the line was bad I did not hear the guy, the second time I spoke to the lady she drop the phone 3rd time I spoke to a lady again to ask what is going on with my account she said that she needs to send a mail to the people that does the investigation they will let me know. I still did not hear any thing from them. They also still can't guarantee if I will get my money, I did not even get a SMS to say that there is money going out of my account not on the app and not as a normal messages.

It is a very poor services I have to wait for 14 days to see what is going to happen, on the end they can make it a self investigation that you must go and find out who took the money out of your bank account so it means it's a lost case the wont pay you a send back.

How must you trust them again if they cant even tell you more information