Capitec poor service due to mistake done by them

Good day

It is been 4 months now and still no joy in getting my money back from Capitec.. I bought R1000 prepaid electricity using my Capitec app and in stead of capitec paying it to jb marks they paid it over to eskom... So now from capitec to eskom back to jb marks i was advise capitec must resolve the matter but now 2 months and nothing is happening.. Please contact me on *** if anything is unclear.. I just need my R1000 back without any more time or stories from capitec