Capitec Poor Service Delivery And Resolution

In the last week of September my account was de*****ed. I called the bank and had my card canceled as per protocol. I have been waiting since for a resolution. I went into the bank on the 8th December to find out what the hold up has been only to find out the case was closed with NO COMMUNICATION. The consultant called on my behalf and the case was reopened with communication and resolution in 14days.Today i call the Customer care only to find out that TO DATE there has been NOTHING done to find out what happened and recompensate me. I was an FNB cardholder for over 10 years and never experienced such poor service delivery in my life.