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Wasila C

1 reviews | Active since Jun 2020

03 Jun 2020, 13:07

CAPITEC POOR SERVICE AND LIES ABOUT ACTIONS THAT THEY ARE RESPONSIBLE FOR

Capitec Bank *angry* the service is absolutely poor. When I called it I was transferred to 5 differently people.. Also advised to be called back on numerous occasions but still nobody has gotten back to me. They customer service is pathetic yet speaking to a team leader was of no help and lie to assist in 72 hours from the 25 many and to date no response...

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Jun 2020, 14:59
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank