Capitec poor service!!!

Capitec is very very poor on customer service. They have not resolved the matter reported on the 2nd June, today is the 12th June. Absolutely ridiculous. I am just in absolute shock as to when will they ever attend to this and bring to finalise. Their agents highly *********** bunch, behaving like grocery store packers. Their excuse of we still investigating is very lame, because all facts are on their table. They are just waisting my time and causing a great deal of inconvenience which I have now concluded, no one there gives a f***