CAPITEC POOR SERVICE

On Friday night I bought 2 vouchers on the app one was a Blu voucher for R300 and another one was OTT voucher for R90. I never received the voucher codes even when I checked on the history. I then made an enquiry and was told that the vouchers were declined and my money will be refunded in 48 hours. But I still haven't received my money. Overtime I call them I'm told it will be fixed but until now I have not received my money