Capitec Poor Service

I am very disappointed with Capitec's service. I took out a life policy with them and requested for the money to be debited. The debit date came and the money wasn't debited. I called them this morning and an agent took me through and they finally debited the premium amount.

An hour later, they did another debit again and when I called to ask for a reversal to be made as the second debit was an error on their side I was told to go to a branch. I went immediately to a Capitec branch and only to be told I have to wait for 72 hours and that will be depend on whether there's a backlog or not. I am really hurt as they have inconvenienced me. The money was for my other financial commitments but now I can't attend to them as I have no money left.