Capitec poor service

I have received atrocious service from Capitec bank. I have been trying to withdraw MY hard earned money from my 31 day fixed savings account for what is going on a year now. Each time there is an error in the processing or paperwork which then further delays the payment. The communication I have received from Capitec during the process regarding the processing issues and status of my withdrawal have been poor to non existent. The length of the process and non-payment of MY funds is unacceptable. I will involve the banking ombudsman as this cannot go on. I would not advise anyone to invest their money with Capitec as who knows when you will ever see it again.