Capitec poor service

Item: Capitec Bank
Rating: 1
Author: lynette D

I have an existing loan with Capitec on which I have paid off more than R100 000.On applying for a top up loan this morning I was told that I do not qualify but the agent did not even bother to take my ID number.How do they know that I will not be able to pay the loan...how did I manage to pay off on amount of over R100 000 without skipping a payment.With 10 months left to settle my first loan I find it very disgusting and is sickened at their poor service.It is for this mere reason that people just change banks and dont finish paying installments.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

02 Sept 2019, 13:28

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply02 Sept 2019, 13:28

Official

Capitec Bank's replyOfficial

03 Sept 2019, 13:57

Hi lynette D

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable.

Please return my call on ***.

Kind regards
Capitec Bank

Capitec Bank's reply03 Sept 2019, 13:57

Official

Capitec Bank's replyOfficial

10 Sept 2019, 08:24

Hi lynette D
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank

Capitec Bank's reply10 Sept 2019, 08:24

Official