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Keabetswe P

1 reviews | Active since Dec 2013

05 Apr 2019, 17:23

CAPITEC POOR SERVICE

I made online purchase of which an amount of R645 was put into unprocessed but however was deducted from my account still to date it has not been credited back into my account as i was debited two separate amounts. When i made a follow up i was given an incident number but the 7days has lapsed and still nothing

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Replies (3)
Capitec Bank
Capitec Bank's reply08 Apr 2019, 10:52
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
KP
Keabetswe P's update08 Apr 2019, 18:02
Reviewer Update
Thanks for your response however, i have received the below sms of which it is not trie as no one has tried to contact me will be expecting a response latest Saturday 13 April 2019 Capitec Bank: Good day, We have tried contacting you but with no success. Please call Tanya at Complaint Management on?***. Ref ********** 1 Regards
Capitec Bank
Capitec Bank's reply09 Apr 2019, 14:32
Official
Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank