Capitec poor service.

The service has been horrible as I have to call everyday for a follow up or an update to my case. I sent the money on the first of August and today is the 11th and the money still hasn't reflected to the designated account it was sent to, nor has it returned to my account. Still no answers have been provided except that the matter is being investigated. It's been a frustrating 10days. I hope other clients issues get handled better,because my experience has left me frustrated. Today I physically went to the branch because the online consultants haven't been able to help me at all.