Capitec poor service

With a very frustrated heart I'd like to express how I feel about the experience I received this morning at watergate capetic branch as a new client that just opened a an account on the online app yesterday 5/7/21 it's a disgrace to be charged a replacement fee of a card that I haven't received r70 for a card and its my first card I received since joining capitec not happy at all I need this to be sorted out ASAP and I want my r70 cos when making an account online it doesn't give an option to collect at branch it gives two option virtual card and delivery who the hell wants to pay delivery fee of 150 for a card and bare in mind Iv been unemployed since lock down occurred where must I even get that money, I then chose the virtual card as I didn't want pay r150 cos I don't even have a 150 to pay for it then it took me back to delivery however I pressed the option cancel and then it stated even if canceled will still be charge 150 and then it pop up a message to state that I can go to any branch to pick up my card, going to the branch they stated if I cancel my delivery option then I'm liable for 150 there's no other option so how do you not cancel something that you don't want to be delivered and then on top of thag they charge me r70 for replacement card how the hell do you charge a customer replacement fee if I didn't even get my first card that suppose to be free how