Capitec poor service

I settled my credit card and loan in full in May 2018. I was sent a paid up letter for this. I keep getting a sms saying Im behind with R0.00. I have emailed and called repeatedly to rectify this, even taking to Facebook. Everyone for over a year says they will rectify it but nobody does. Every time I phone I get told Im in the wrong department and I get put through to another department who then tells me Im in the wrong department and puts me through to another!

How can you send clients messages saying they owe R0.00 and affect their credit applications like this! Does nobody even check the smses? Its ridiculous

Nobody is willing to help. The amount of emails and calls and nobody cares!