Capitec Poor Security and service

My account was hacked and R5063,00 was taken out of my account. I immediately reported the ***** to capitec and transferred my money into another account. After this the ********** tried to take another R8000, but was not able to. I went to Capitec to get a new card the next day and again money was taken from my account R363.00. These transactions was all done in Abu Dhabi where I have never been. This was also reported to the police. Surely this is a security issue from Capitec side. I was just informed that they will not pay my money back. Keep in mind this was a new card with a new CVV number at the back. They took a month to tell me sorry we are rejecting your claim. Absolutely poor and awful way to treat your customers.