CAPITEC POOR POOR POOR SERVICE

The past few months Capitec doesn't debit my Acc for the monthly installments. Then for the rest of the month they keep on harassing me with messages and endless phone calls. I've tried many many times to sort this out with the Collections Department and also at a Branch. Every single time I'm told there is not a single soul in the ENTIRE Capitec Group who can get to the bottom of this. Capitec is busy dropping the ball and they are busy loosing loyal customers. POOR POOR SERVICE