Capitec poor pathetic service to their customers.

Poor pathetic service to me as Capitec client. I tried to with draw money from a Standard Bank ATM last week Friday. I got an error from the teller and ATM slip that the transaction was cancelled. The money wasn't dispensed , but my Capitec account shows the money was with drawn. I opened the case immediately and have been given the run around for the last week without any positive feedback. The only thing that I'm told over and over is that it can take up to 30 days for my money to be refunded as I used a Standard bank ATM. I was advised now to phone Standard bank and get the progress from them and was advised they can't help me as I'm not a Standard bank client and transferred me to Capitec. I spoke to a female agent, couldn't get her name, and after explaining to her what happened, she dropped the call. The agents in the apparent super chat function on WhatsApp also left numerous chats. I need my money back and Capitec does nothing. I also found out a short while back that a case was only logged with Standard bank on last Monday, not even the same day I reported the issue.