CAPITEC POOR COMMUNICATION AND UNPROFESSIONAL SERVICE

I am so disappointed with Capitec Bank poor and unprofessional service. On the 13th September my account was freezed/closed without out any knowledge and without the bank notifying me. On the 14th I went to the Sebokeng branch to check what seems to be the problem they didn't give me a valid reason they just said I should go and make an affidavit with ID copy from the police station and I did as they requested submitted all the required documents and they said Headoffice will contact me til today I still haven't any call. On the 26th of September 2024 I called the Headoffice to check why they haven't called and the lady who assisted me over the phone checked why my account was frozen she said she doesn't see any reason why it was closed when she checked on the system and she then emailed the person who closed my account, so til today I still haven't received any communication from CAPITEC BANK. My account is still closed. Hello Peter please assist me. Mpho Patsa-Mokoena Cell : ***