Capitec poor call center service

I lost R7000 because of Capitec poor service, when i noticed that i was being ****** i called Capitec immediately but they did not answer their calls i kept on changing the numbers ss that they can block my card but i was just listening to the music no one answered i had to drive to the branch, when i arrived at the branch i still had R4900 when the consultant was assisting me but because of the processes and security checks n everything even the R4000 was gone 😭😭😭😭 if Capitec answers their calls they could’ve saved my money 😡😡😡 whats the point of giving us those numbers if we will have ti wait for an hour to get help a lot can happen while you waiting and listening to that music like i lost my R7000 n i was told its not their fault because this person was using the app to transfer money …….. i lost my money because of them I noticed this immediately but I couldn’t do anything cz i ddnt have app the person stole my phone im so so so angry at Capitec and their poor service we trust the banks with our money , i am not happy at all😭😭😭