Capitec Poor bank

Its been 2 weeks now that ive been trying to get my internetbanking and cellphone banking back on track. After using the app for a year ive been notified via sms to update my app. After trying to update there was a mess saying inneed 2 visit my branch. Platinum sqr cudnt help me after sitting there for how long as their fingerprint machine was faulty. They referred me to the mall ... just to get exactly the same response from them! Dear Lord i can still not activate it...still no access to m6 cellphone or internet banking.Truly why dont they just close the pathetic bank!