capitec policy sucks

<p>ive mistakly send the money to the wrong person using cellphone number iv rekize that with 5min quikly run to the capitec branch with 10 min. they check and find out the money its still in that person account they freeze the money for two days,and then they unfreezed the money,saying these nothing they can do thay cant reverse the money.my question is why do they have to unfreeze the money .</p>