Capitec Policy is a ****

My Mother took the Capitec funeral policy on the 24th of October 2025 the agreement she had with the consultant was the 1st premium must be deducted as from January then on the 17th of November 2025 the was a deduction of R785 that went through and she did not agree to that she went to the bank to reverse the debit order and also canceled the policy she was told she must wait for 7-14 working days off which she did until to today she's still waiting for her refund it's frustrating because everytime when she asks them about this refund they always tell her that the account its active this is really annoying right now taking a Capitec Policy IS A ****.