CP
Christoffel P
1 reviews | Active since Nov 2025
17 Nov 2025, 17:31
CAPITEC POLICY *****
I hade a policy taken out at Capitec from October 2024 the deducted 415.10. Then a month ago they inform me it is not valid they pick up. We found you funeral plan cover limits were exceeded for some lives assured. The latest cover will be canceled & refunded per policy terms. We'll call you on 29th of Oct to discuss. FSP46669. So they deduct for a year after a year they release the error. A refund of R39. 48 from Capitec funeral 🤔🤔🤔ppl be aware of thos
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Replies (2)CP
Christoffel P's updateReviewer Update
17 Nov 2025, 17:42** capitec what's app chat agent
If something is unclear, it's always wise to seek clarity directly with your bank. As a client, you have every right to escalate concerns or lodge a complaint if you're dissatisfied with the service provided.
However, in this particular matter, it appears there may still be some misunderstanding regarding the context of the SMS. It's important to first understand the details of your policy or product before turning to social media to express concerns.
Did you get a confirmation that any of your policies have been canceled ?
My response to agent NO. NO RESPONSE FROM AGENT AFTER THIS 🤔🤔
If something is unclear, it's always wise to seek clarity directly with your bank. As a client, you have every right to escalate concerns or lodge a complaint if you're dissatisfied with the service provided.
However, in this particular matter, it appears there may still be some misunderstanding regarding the context of the SMS. It's important to first understand the details of your policy or product before turning to social media to express concerns.
Did you get a confirmation that any of your policies have been canceled ?
My response to agent NO. NO RESPONSE FROM AGENT AFTER THIS 🤔🤔
CP
Christoffel P's update17 Nov 2025, 17:42
Reviewer Update
** capitec what's app chat agent
If something is unclear, it's always wise to seek clarity directly with your bank. As a client, you have every right to escalate concerns or lodge a complaint if you're dissatisfied with the service provided.
However, in this particular matter, it appears there may still be some misunderstanding regarding the context of the SMS. It's important to first understand the details of your policy or product before turning to social media to express concerns.
Did you get a confirmation that any of your policies have been canceled ?
My response to agent NO. NO RESPONSE FROM AGENT AFTER THIS 🤔🤔
If something is unclear, it's always wise to seek clarity directly with your bank. As a client, you have every right to escalate concerns or lodge a complaint if you're dissatisfied with the service provided.
However, in this particular matter, it appears there may still be some misunderstanding regarding the context of the SMS. It's important to first understand the details of your policy or product before turning to social media to express concerns.
Did you get a confirmation that any of your policies have been canceled ?
My response to agent NO. NO RESPONSE FROM AGENT AFTER THIS 🤔🤔
Capitec Bank's replyOfficial
17 Nov 2025, 18:35Good day Christoffel.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Nov 2025, 18:35
Official
Good day Christoffel.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank