Capitec please train your people

So app**** for a loan and this back has no decency to give me feedback i need to call them all the time, 1st they said I should attach latest bank statement which i did, only to find out they need 3 months, how did I find out,,,,,,I had to call, some professional just wrote on my application and didn't see it necessary to call or email. 2nd was marriage certificate,,,, the same this happened. If it wasn't for me being desperate i would cancel this nonsense.