Capitec please release my money

Hi i have been having problems with my Capitec account since last week, my account is onhold because they claim that my ID was used to withdraw money that was sent via Capitec cash send.

I visited morethan two Capitec branches nd they told me three different stories, I asked them to at least give me my money nd they will continue with their investigation after they said I need to bring my payslip, Affidavit and ID I did that, so yesterday I went there they told me to come with Affidavits for everyone sent me money after 26 September.

I don't have food, I ddnt pay my rent, I dnt have money for transport and some of my debit orders are not been paid.