Capitec Please release my funds

I have read all the other reviews on Capitec blocking accounts and this is really troubling... They reply to all reviews but I don't see anyone who said it was solved....

On 9 December 2022 I went to my nearest Capitec Branch with an affidavit after I discovered my account was stopped due to an amount that was reported as ********** in my account. The person who helped me escalated the matter to the ***** department and she said it will take between 3 to 5 days for the matter to be sorted out. Since then I have phoned the call centre a few times and one of the agents told me that if funds are paid into my stopped account it will bounce back to the sender immediately because my account is under investigation.

Now the problem is that it is FALSE. After my account was closed 2 payments came into that account and now Capitec is keeping my money which has nothing to do with the amount that was reported and they cant release it according to the call centre and *****s department.

What kind of business keep someone's money without a proper explanation?

I'm the only breadwinner and need to access that funds in order to care for my family and pay my rent. So I want to know what is going to happen now?

Even on the WhatsApp number they say I don't have any incidents logged.