JM
Jabulile M
1 reviews | Active since Feb 2023
03 Feb 2023, 11:29
CAPITEC PLEASE REIMBURSE MY MONEY BACK
I'M DISSAPOINTED WITH THE ***** INVESTIGATION TEAM FROM CAPITEC. My husband was ****** in November 2022. He was held at gun point, they transferred money R20000 from his TYMEBANK to his CAPITEC account via cellphone banking app. Malicious activities transpired and the bank tried reaching out to him on the same cellphone that the ******s were using and he couldn't answer the phone as he was held at gun point. ACCORDING TO MY KNOWLEDGE IF THE BANK SUSPECT ******** ACTIVITY THEY HAVE AUTHORITY AND THE RIGHT TO FREEZE THE ACCOUNT BUT IN OUR CASE THEY JUST CALLED AND THAT WAS IT.WE HAVE SUBMITTED ALL THE REQUIRED DOCUMENTS TO CAPITEC SO WHY ARE WE NOT BEING REIMBURSED OUR MONEY.
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Replies (3)
Capitec Bank's replyOfficial
03 Feb 2023, 12:10Good day Jabulile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Feb 2023, 12:10
Official
Good day Jabulile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JM
Jabulile M's updateReviewer Update
09 Feb 2023, 10:42Good Morning
Capitec called and they resumed with their investigations. We were told that unfortunately they cannot unfreeze the account because they were given an instruction to close the account by Tyme bank due to the ********** transactions that occurred between the two accounts. They have referred us to the ombudsman. We are really disappointed with the outcome because we are being told that they can't unfreeze the account due to a third party being Tyme bank and not the account holder or findings from their investigation. They have confirmed that they cannot give the account holder access/authority to withdraw the remaining balance on the account, how is that POSSIBLE??? our lives are on hold due to Capitec and Tyme Bank being frozen since November 2022 until today.
Capitec called and they resumed with their investigations. We were told that unfortunately they cannot unfreeze the account because they were given an instruction to close the account by Tyme bank due to the ********** transactions that occurred between the two accounts. They have referred us to the ombudsman. We are really disappointed with the outcome because we are being told that they can't unfreeze the account due to a third party being Tyme bank and not the account holder or findings from their investigation. They have confirmed that they cannot give the account holder access/authority to withdraw the remaining balance on the account, how is that POSSIBLE??? our lives are on hold due to Capitec and Tyme Bank being frozen since November 2022 until today.
JM
Jabulile M's update09 Feb 2023, 10:42
Reviewer Update
Good Morning
Capitec called and they resumed with their investigations. We were told that unfortunately they cannot unfreeze the account because they were given an instruction to close the account by Tyme bank due to the ********** transactions that occurred between the two accounts. They have referred us to the ombudsman. We are really disappointed with the outcome because we are being told that they can't unfreeze the account due to a third party being Tyme bank and not the account holder or findings from their investigation. They have confirmed that they cannot give the account holder access/authority to withdraw the remaining balance on the account, how is that POSSIBLE??? our lives are on hold due to Capitec and Tyme Bank being frozen since November 2022 until today.
Capitec called and they resumed with their investigations. We were told that unfortunately they cannot unfreeze the account because they were given an instruction to close the account by Tyme bank due to the ********** transactions that occurred between the two accounts. They have referred us to the ombudsman. We are really disappointed with the outcome because we are being told that they can't unfreeze the account due to a third party being Tyme bank and not the account holder or findings from their investigation. They have confirmed that they cannot give the account holder access/authority to withdraw the remaining balance on the account, how is that POSSIBLE??? our lives are on hold due to Capitec and Tyme Bank being frozen since November 2022 until today.
JM
Jabulile M's updateReviewer Update
09 Feb 2023, 10:51Good Morning
Yesterday we received an email from Capitec confirming that the matter have been concluded and closed but the account is still frozen with our money????
Yesterday we received an email from Capitec confirming that the matter have been concluded and closed but the account is still frozen with our money????
JM
Jabulile M's update09 Feb 2023, 10:51
Reviewer Update
Good Morning
Yesterday we received an email from Capitec confirming that the matter have been concluded and closed but the account is still frozen with our money????
Yesterday we received an email from Capitec confirming that the matter have been concluded and closed but the account is still frozen with our money????