Capitec, please provide advice?

Our Domestic Worker decided to move her banking to Capitec. She went to the branch and enquired about the documentation needed and ensured she had all ready. A requirement was proof of residence of myself, since she stays on our property, an agricultural holding (A/H). We provided her with our Eskom account as this shows both our postal address and physical address. The Rep send her away, no account opened. Our physical address is not in the address block of the account. This, to me is normal, since that block will always only show the postal address. The representative insists on a document which shows the physical address in that block. As we stay on an a/h, we do NOT get our mail delivered to our physical address. This means each and every possible document we can produce shows the postal address in that block. We use the Eskom account for all our FICA/RICA requirements with differing banks, cell phone providers, governmental agencies such as vehicle licencing, etc. as it also shows the exact location where Eskom delivers the service, i.e. our actual physical address. Dear Capitec, please advice, does this mean none of us can have an account with you?