Capitec please pay the claim

Yhooo it feels I'm gonna die, the stress Capitec is giving me I can't handle it. I've put the funeral Claim on the 8th of November to bury my brother. I've submitted everything at the branch and the consultanted said everything is fine. Yesterday I mad a follow up since they quite, today also and they lady explained to its still under as*****t problably by tomorrow midday if not paid I must call back. Now I see a missed call and I revert back to them. On the message they said I must send in a full description of the death but on the police it's said he does at hospital. Oh God these people they don't know I need this money to start preparing tomorrow it's Wednesday and nothing is paid yet. But why capitec when the police report states he died at hospital 😭😭. Even now I just on a call with Phumeza a from claims she is telling me the police report is not clear its written long illness I must go back to the police station and ask the detective to write another police report. Why are they playing wit our feelings when I never skipped the premiums.