BN
Boitumelo N

1 reviews | Active since Sept 2016

05 Dec 2020, 07:58

Capitec Please Dont Rob People

Njabuliso Reference***6 I was billed R129.99 by google for an application called google CANVA. I never subscribed to that. I contacted and Njabuliso answered and she said that Capitec will bill me and an investigation will be conducted. Why must I pay for a service that has to be provided by the bank? It is the banks duty to protect clients from these anauthorised transactions. We live in South Africa where there is information leaking we need security. When I contacted Njabuliso, She said that if it is not my fault there will be a specific outcoms from the bank ,I asked her to explain what is that outcome if it not my fault but she refused to answer that. This is bad service and people need to know that. *** is my number BT Nokeri

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Replies (3)
BN
Boitumelo N's update05 Dec 2020, 08:03
Reviewer Update
It is also very rude to tell a customer that do they prefer to go to the Capitec branch after calling customer care when there is a misunderstanding.
That is a bad service.
I think other baks are expensive but they provides a better service that what you are providing.
Capitec Bank
Capitec Bank's reply05 Dec 2020, 09:34
Official
 Good day  Boitumelo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank 

BN
Boitumelo N's update05 Dec 2020, 10:52
Reviewer Update
Pls do so